email makes me feel special

I’m in the market for a refurbished iBook for school next year. And I’ve been weeding through offical Apple dealers comparing prices and deals they offered. I had a lot of questions to ask too, I was impressed when my first question (“will you ship to Canada?”) was answered in 4 minutes from one place. That was great. I was happy, and asked a few more questions, they were pleasant to deal with and helped me out. Then they sold out of the model I wanted (I think it was already sold out, the site just wasn’t updated, they since updated it when I asked).

So I went to the Little Mac Shoppe and talked to the friendly staff (I think his name was Dale), and they let me play with an iBook (and the coolest damn USB-lightbulb I’ve ever seen). I saw on their site that they rented Macs, but it was too expensive for somebody just trying to see if they got along with OS X.

I decided to continue my efforts via the internet, and I was disappointed that when I emailed questions to them, I didn’t get replies within a day, and then in two. I understand if they can’t have somebody sitting there watching the inbox all day, but I would have expected them to check at least once a day. That sort of turned me off as a customer. Even though no malice was intended (as I said, my real-world visit was great) the email cold-shoulder made me and my business feel unwanted. Maybe this is how 8 year olds on ICQ who got my contact feel when I don’t get back to them in the first minute and they begin wondering “why do u hate me rob?? a/s/l?”.

So I’m remaining hopeful that somebody will read my question about whether or not the LMS is able to hook me up with a tasty, factory refurbished G3/600 iBook.

UPDATE: After speaking with the good Mac people, we’ve determined that there is a strange technical issue that is keeping me from getting mail them right now. They tried to be prompt, but the Man had other ideas. Furthermore, they have expanded their ways of being contacted to use some IM methods too. Cheers.

 

minifigs and baseplates

My passion for those wacky plastic bricks was rekindled a few months ago. I’m sure that most people have a fond memory or two about time spent with Lego. There is something so satisfying about the slight resistance, then click of two tiny bricks. Not to mention the enormous pride of completing a project, whether or not you used the instructions. I investigated a little bit and found many facinating places created by the online Lego communty.

The first of these, was BrickLink. Originally BrickBay, the name had to be changed when somebody noticed the similarity between the two. This place is an amazing resource for any avid builder. You can pick a little store that somebody who catalogued all thier Lego set up, and fill your boots with anything you need.

This leads me to my next discovery, the LDraw project. These dedicated people are in the process of (and have taken a good chunk out of) entering every Lego piece in existance into a library that can be used by various CADs (my favorite is MLCAD), and so you can build your own things virutally. That’s totally not as fun as hands-on. But you have access to way more bricks, AND, you can always order your pieces up if you do something genial. It’s also great for home-brew kits and instructions.

The last spot that amazed me was a community server to hold pictures of people’s work, Brickshelf. I have trouble finding good stuff by just browsing the site head-on, but I did follow this link to a crazilly well-done StarWars piece.

In closing, I’d like to say that the plural of Lego is Lego. Not Legos. Wierd kids said that. Don’t be wierd.

 

To my bicycle thief: rot in hell

Today, for the third time in my life, my bicycle was stolen. It wasn’t an expensive bike, and I hadn’t been using it much, but it was mine.

People seem to think it’s your fault if something is stolen from you and you hadn’t protected yourself from theft. If your bike or car is stolen, but wasn’t locked, it’s your fault. Bullshit. I should be able to leave the keys in my unlocked Jaguar if I want. It doesn’t make it any less of a crime to steal it. My unlocked or unprotected item is no less mine.

This might sounds like a naïve rant rather the usual smart and insightful thoughts you find here on aov. Fair enough, I’m just mad because someone stole my bike. However, the way that a small minority of deviants can hold the rest of us hostage relates to technology in an important way. Think of the resources that are spent (or wasted) on security – entire industries are built around it. Working with software developers, I see features and capabilities of software greatly limited by security concerns every day.

Even now, Bill Gates has ordered his company to shift the focus from new features to better security. Of course, because there are those who exploit any potential flaws, we welcome better security in our software – we all lock up our bikes. However, we shouldn’t accept this as inevitable, even thought it is exactly that. It should sadden us every time we go out of our way to protect ourselves from those who would exploit our weaknesses.

To the person who stole my bike, I hope you rot it hell.

Pardon my anger. Thanks for humouring me. If I bummed you out or annoyed you, check out the classic Kids in the Hall skit, Open Letter to the Guy Who Stole Bruce’s Bike Wheel – of the funniest things ever on television.

 

500 Acts of Volition

This post is the 500th post on aov since its inception almost two years ago on August 25, 2000.

A few stats:

I’m having fun.

 

Steven’s Guide to Real Estate Jargon

I’ve been looking for a house for the past month or two and I’ve learned a few things about real estate jargon that might be helpful for anyone looking to take on an enormous amount of debt.

You might want to print off this handy legend and take it with you when you talk to real estate agents.

Real Estate Jargon  |  Actual Meaning
Tidy Home   Small
Cute Home   Really Small
Shows well   Leaky basement
Needs TLC   Is on fire
Good starter   This is a crappy house
Good retirement home   This is a crappy house
Character Home   Shitty old house

It also seems that, as a rule, all photos taken for real estate listings, particularly those on the web, are taken at night with no flash.

A note to those publishing real estate listings: if you do not tell me the price or location of the house, then I will not call you.

The highlight of my domicile-hunt so far was when the mortgage lady at the bank told me that as part of the first-time home-buyer package I qualify for such benefits as no-fee banking (on my current plan, this amounts to about $30/year, and it would be free if I wasn’t too lazy to switch banks), and, get this, three free months of AOL-Canada! That’s really tipping the scales.

If I ever do find a house that I like and can afford, the first thing I will do (that is after weeks of landscaping, renovating, moving, and cleaning) is sit down with a piping hot mug of ice tea (using my AOL-Canada CD-ROM as a coaster) and order some exploding dog wall hangings for my naked new walls.

 

Wired is, uh, wired.

Wired MagazineI was given a subscription to Wired Magazine this Christmas and I agree that it’s been great recently (see comments by Jason Kottke & Jason Levine).

In an interesting move, they have published the entire contents of the latest issue online – not samples, not just the lead story – every word that appears in the print version is on the web. They’ve also started pulling content from the Wired Magazine site into the Wired News site. In the past, they’ve been known for their church/state-like separation between the print and web publishing divisions.

I welcome the acknowledgement that the appeal of a magazine goes beyond text and images. People will still buy the dead-tree version even though they can access all of the content on the web.

 

The Resurection of Kaliber10000

www.k10k.netI owe these guys – they taught me a lesson that was key to the success of Acts of Volition: never promise anything. No regular content, no deadlines, nothing.

Kaliber10000 (aka k10k) was an enormously popular (enough to have backlashes) web design ‘portal’ (I’m sorry to use the word portal, but it’s true). In 2000, they opened up their news section to an elite group of web hot shots and the site became the collective weblog of the design community.

Though often saturated with design-for-designs-sake crap, the site was still always a great read because it was a casual congregation of interesting people (currently featuring Derek Powazek and former Slice of the Month, Jeffrey Zeldman).

How did they teach me this lesson of ambiguous publishing schedules? Last year they decided to take the summer off and close down the site until September. The site was down, almost a year, until yesterday.

People criticize, but they defend themselves by saying, $#@! Off – we run the site for free. Fair enough. When people tell me that Acts of Volition should do this or that, I say “sure, and you should give more money to charity”. It’s a logically questionable analogy, but effective in conversation.

I usually try to avoid linking to ultra-popular links that are on every web log and site on the web. Whatever it is, I figure you’ve probably already seen it. I break from tradition today and link to a fine site, worth the ridiculously long wait: Kaliber10000 (www.k10k.net).

 

Kids don’t distinguish between content and advertising

Jakob Nielsen’s research suggests that children do not distinguish between advertising and content on the web. Apparently the kids were aware of privacy issues. “Don’t give your name to strangers” is burned into the neurons, but parents aren’t teaching their kids what advertising is and how it differs (if it does) from other content.

Media literacy, or whatever you want to label it, is important. See the related AlertBox Column, the complete report ($125 to download), and coverage of the report in Newsweek.

I wonder if the children were frightened of Jakob?

 

Yes, Google, that is exactly what I meant

best. search. ever.I realize that all of the Google worship can get a little tiresome (all new religions go through this). Today, however, I stumbled across a feature that I hadn’t seen before.

We all know how great Google is at correcting your spelling, but did you know that if your misspelling produces no results, it will automatically search for the suggested correct spelling? Of course it tells you what it has done too. See for yourself (I don’t feel the need to explain my choice in searches to you). Fantastic!

 

Waste your time more efficiently

BlogTrack.com - does what you'd expectI spend a lot of time reading on the web, but much of that time is spent (or starts) on a small collection of great sites. Some of these sites update every few hours (Slashdot), and others only every few days (Blogzilla).

A friend of mine, Jevon, has put together a great little tool to keep track of updates on your favourite sites. Blogtrack will scan a list of sites for you and notify you of which sites have updated.

There are other good tools along these lines. Most notably, Dan Sanderson’s similarly named BlogTracker. Sanderson’s tool works well, but is limited to monitoring sites that register their updates with the Weblogs.com services. Jevon’s tool works on any site.

Give it a shot (be sure and read the ‘bt Tips’ section once you’ve signed up).