To oversimplify in order to make a point, there are two types of people: crumblers and rocks.

Imagine a coffee shop with a lineup growing faster than orders can be served. Some of the customers are getting frustrated as it’s take a long time to get their coffee fix.

Behind the counter serving coffee are these two types of people:

Crumblers are the people (like me), who crumble under the cumulative pressure of the needs of others. We feel the weight of the impatience (perceived or real) of every person waiting. Rather than working more quickly, the pressure gets us flustered. We make mistakes and end up helping even fewer people.

Rocks are the people who let the needs flow over them. They make coffee as quickly as they can, but they don’t take it personally that there are too many people in line. They keep working calmly, knowing that this is the best way to help as many people as possible.

Let’s be rocks!