I was silly enough to go to the FutureShop today and I got a creepy feeling as though I was in Rome at the peak of Roman excess and gluttony. I was overcome by 5 foot tall TVs (the picture quality of a TV signal will only stretch so far) and stereos that look like totally x-treme moon landers. Egypt, Rome, Maya, and now America. I smell a civilization ripe for collapse!
This got me to thinking about a critical failing of capitalism (NOTE: this not constructive criticism, it’s just plain criticism). Companies exist to make a profit. There isn’t anything inherently wrong with this but it does have dangerous side effects. One of these side effects is that products are designed to make the sale in the showroom rather than actually perform well in day-to-day use. For example the automatic seatbelt in old Saturn cars. It was so cool on the lot, but two days later once you had bought the car it was like fingernails on a chalkboard. I should note that Saturn is the only car company I know of with a 30 money-back guarantee (GM deserves a nobel prize for mass consumer manipulation for the Saturn project).
The FutureShop salesman (or “associates” as they call themselves) may as well have ‘I get paid commission’ written on their foreheads. The company has overlooked the fact that generating more sales in the short-term is less profitable then creating long-term relationships with customers by being helpful rather than pushy. The sad truth is that I may be wrong about this.

