After kottke linked to Cory Doctorow’s hilarious PowerPoint presentation about his bad customer service experience at the DoubleTree Hotel (beautiful logo, btw) our good friend Dan J. decided to detail his unfortunate experience at a local electronics outfit.
Dan does some of his best work in the PowerPoint medium – enjoy his latest work: Why Wacky Wheatly’s Sucks: One man’s subwoofer frustrations.
And yes, that’s right – he was getting a sub-woofer installed.
Just to clarify the reason for this presentation. I had scheduled an appointment for Wednesday the 9th, but they claimed it was a day earlier. That by itself is fine, but they then proceeded to make me feel like it was MY fault and that I should do something to remedy the situation. So I did. I left.
I am now studying on how to wire a subwoofer….
Just to present an opposite view: we needed to buy a stand for our snazzy new DVD player back last fall. Wacky’s, although grotty and dank as charged by Dan, had a very helpful salesman, who showed is everything they had, dug around back for a special something when we decided which way to go, and carried the box to our car for us. Not Hirtles-level service, but not all that bad either.
I am with Peter, Dan. Got my beloved Bell dish there and gotta say the they were quick, cheap and efficient. The guy they hired to install sucked but that was another matter.
…maybe it was yesterday?
i was at whack-eys last week and i overheard one of the dorks at the cash register talking about how he overcharged someone 90 bucks. i didn’t end up buying anything there.
Well, at least the spooks at Wackys aren’t as bloodthirsty as the spooks at Future Shop. Sometimes I think they have tactics & strategies all mapped out in their heads, so they can intercept you at every possible selling point.
sub-woofer installed.
Dan James +$70
Wacky Wheatly’s -$70
mysterious panel screws left – 1
Yeah, I agree…I hate Wacky’s too. Just had a run in with them. So why is it that when you buy something that turns out to be crap, they really don’t care…they act as if it’s amusing to them?!!? I’ll never go there again!
Mike the owner learnt his trade from all time bate and switch kings Mad Man McKay and Krazy Kelly Group from who were head quartered in Windsor Ont. They get paid bonus amounts on how much they overcharge. Sorry i was ever part of this group.
just wanted to know if you losers could find something better to do than sound off on this loser site?
Nope. Nothing better to do. Weblogs are our life. We don’t even go outside anymore.
Hey “Used to work with them and thier kind”.
If your command of the english language is any indication of the type of abilities one must have in order to work at Wacky’s, there is little wonder so many people have difficulty. The activity of which you speak is “Bait and Switch” not “bate and switch” and you spelled the word “their” wrong.
People who get angry at spelling mistakes make me laugh!
😀
Ha! I used to work at wacky’s, and they are a crooked sort. I remember writing out red “Sale!” tags all morning, and replacing the old tags with the new red “Sale!” tag, which doesn’t seem like that big of an issue, until you notice the red “Sale!” tags were at the same price as the old tags.
“People will buy something if you sell it to them that it is on sale!” Wacky’s Manager (which I veiw as very close to a used car salesman)