Preemptive Customer Service
Me: “Hi, I’d like to cancel my reservation. Booking #55555.”
Hertz phone lady: “We have no record of that reservation, sir.”
Me: [pause]
Me: “Ok, thanks.”
Replies to Steven Garrity’s post: Preemptive Customer Service
Dan Diemer [7:25 PM November 20, 2007]
that's cause you gave her one of those fake 555 numbers...
Amit [7:44 AM December 31, 2007]
Customer satisfaction and service is very important feature in today's competitive era, if you are unable to satisfy a customer then you are going to loose your future customers too.
