I’m in the market for a refurbished iBook for school next year. And I’ve been weeding through offical Apple dealers comparing prices and deals they offered. I had a lot of questions to ask too, I was impressed when my first question (“will you ship to Canada?”) was answered in 4 minutes from one place. That was great. I was happy, and asked a few more questions, they were pleasant to deal with and helped me out. Then they sold out of the model I wanted (I think it was already sold out, the site just wasn’t updated, they since updated it when I asked).
So I went to the Little Mac Shoppe and talked to the friendly staff (I think his name was Dale), and they let me play with an iBook (and the coolest damn USB-lightbulb I’ve ever seen). I saw on their site that they rented Macs, but it was too expensive for somebody just trying to see if they got along with OS X.
I decided to continue my efforts via the internet, and I was disappointed that when I emailed questions to them, I didn’t get replies within a day, and then in two. I understand if they can’t have somebody sitting there watching the inbox all day, but I would have expected them to check at least once a day. That sort of turned me off as a customer. Even though no malice was intended (as I said, my real-world visit was great) the email cold-shoulder made me and my business feel unwanted. Maybe this is how 8 year olds on ICQ who got my contact feel when I don’t get back to them in the first minute and they begin wondering “why do u hate me rob?? a/s/l?”.
So I’m remaining hopeful that somebody will read my question about whether or not the LMS is able to hook me up with a tasty, factory refurbished G3/600 iBook.
UPDATE: After speaking with the good Mac people, we’ve determined that there is a strange technical issue that is keeping me from getting mail them right now. They tried to be prompt, but the Man had other ideas. Furthermore, they have expanded their ways of being contacted to use some IM methods too. Cheers.