I got this message from Windows Messenger this evening. It’s a clear and simple message that asks me to finish up any conversations as the service will be shutting down for maintenance in 5 minutes.

While the obvious ideal would be for the service to never shut down, this is a smart and simple way to handle any downtime. It would also be nice if they told me how long they would be down (although I sympathize with their tech people). This message would go a long way to preventing a zillion confused, lonely, and disgruntled users.

Good call MicroShaft.

The folks at 37signals churn out another enjoyable site. Design Not Found: The best and worst of contingency design is a set of examples of what some popular websites cough up when they get confused. In their words: “real-world examples of good and bad contingency design”.

It’s a good site and a good idea.

I do have a few nitpicks of my own about the site though:

• The featured review titles and graphics on the front page should be clickable.
• There should be a clearer link to the Snapshot Library on the front page – after all, this the bulk of the site.
• Why all the pop-up windows?! One window is enough for Google, so its good enough for you.
• Fixed-size fonts. If I have a visual disability, I can’t increase the size of the fonts. In their defence, they are not alone in this – but I think everyone is wrong.

Don’t get me wrong though. This is a great site and a great idea but someone has got the be the gadfly for the gadfly.

Prompted by the awkward mass @home.com to @rogers.com email address change, Peter Rukavina tackles the fickle impermanence of email addresses (go read his comments and then come back and read on).

I’ve been having similar problems with phone numbers lately. I have a home phone at my apartment, but I’ll probably only be at that apartment for maybe two years or so. I share the apt with a room-mate, so we can’t both take the number with us. I also have a cell-phone, but it’s a ‘work’ cell-phone, and a normal ‘work’ number. I’m never sure which number to give to my insurance company or doctor.

I have the same problem with mailing addresses. I have most things mailed to my work as it is my most permanent address. Email address, as Peter has pointed out, are the worst of all.

There is a bigger problem here – that of identity. In search of a permanent email address, I, like Peter, am lucky to work at a web company and can have whatever address I can find a domain for. Currently, I’m both steven@silverorange.com, my work address (and professional identity) and steven@actsofvolition.com my sort-of-personal address (Acts of Volition identity).

This works well for me, but is full of holes. For example, people I’ve met through my personal web log often end up being people I related to professionally as silverorange. For example, I often reply to posts on Reinvented.net, from the perspective both of Acts of Volition writer and silverorange representative.

Peter Rukavina’s Reinvented.net has gone part way to a solution to the dual-identity problem by merging his web log and company website. However, while frank honesty is one of the best attributes of this site, I’m sure this arrangement occasionally forces Peter to avoid some subjects knowing that his clients – both current and potential – will be reading.

I’ve wandered into two different issues here. First, there is the problem of different identities (steven@work, steven@home, steven@civil_disobedient_mob). The best solution to this is to be as honest and ‘yourself’ as possible in all situations – to only have one identity. This is easier said than done. I doubt there will ever be a solution to ‘worlds colliding’ situations, like seeing your teacher buying condoms. We often refer to this as “killing independent George” thanks to a Seinfeld episode on the subject.

Second, is the problem of the transition and currency of contact information (phone, email, instant messaging, and mailing address). This problem is a little easier to solve; by proxy.

Each person should have a unique identifier, perhaps a name or something like email address to avoid duplicates. This identifier could then be used as phone, email, instant messaging, and even mailing address.

For example, I mail a package to my girlfriend with only her unique identifier on it – no address. The post office, as an entity to whom I’ve given the right to my actual information, then converts the identifier into my current physical address. If I move, I just change the address in my central profile.

This is a simple concept, and there would be plenty of problems to work out. Privacy would be a key issue, for example. But in the hands of a trusted ‘identity bank’ – if there could ever be such a thing – having all contact run through a pointer or proxy could be a great protector of privacy.

Microsoft is vying to be this identity bank with their Passport service. Already they have gone farther than anyone else in merging the email and instant messaging identities of Hotmail and MSN Messenger users. The integration of Passport into their new OS, XP will no doubt speed its adoption.

For a system like this to be universally adopted, I suspect it would have to be a protocol rather than one proprietary service (like Passport). If only because the zillions of Slashdot readers will never ever sign up for a Microsoft service.

Does this make any sense? I’m sure it can’t be a new idea. How do you manage your multiple identities?

To the man or woman that found our website by searching Netscape Search for “my audi tt sucks”, I will trade you my toyota for it, sight unseen (it’s a good starter too).

A key to establishing yourself as in influential industry player seems to be making bold predictions about software.

I predict that both Microsoft’s Luna interface for Windows XP and Apple’s Aqua interface for Mac OS X, will be toned down in subsequent versions (particularly in terms of color and complexity). This may take at least two versions to come about.

Check back here in 2003 and see I am a visionary or a moron (I’ll only accept one of those two titles).

Derek Powazek links to an amusing short flash film about being an unemployed dot-com casualty (includes audio).

A new, easter-egg-esque, Google language is available! It is such great fun. Go play!

Since some of you are not me (I have reason to believe a large majority of you may be people other than myself), you may not find this post as interesting as I have. However, if you know me you may enjoy laughing at me and some of the following is a little embarrassing.

After Peter from Reinvented.net pointed out The Wayback Machine web archive, I have been browsing the web of 1997, 1998, and 1999 – particularly sites with which I was involved – and loving it.

Mostly as a gift for my future-self, I spent this Sunday afternoon digging through old CD backups and The Wayback Machine for some of my old site designs. The quality is all over the map and much of it is hilarious (to me, at least).

The result: Steven Garrity’s Web Design Hall of Shame.

A particularly noteable of piece from the colletion is The Leaping Website which proves what I have been trying to prove for years: 1. That we invented Extreme Walking. 2. That Extreme Walking is not called Extreme Walking but is actually called Leaping. There are funny pictures too.

I used the site as an experiment in standards compliance as well. It is my first site to adhere completely to the XHTML 4.01 Transisional standards (which means it doesn’t work in Netscape 4.x).

And while we’re dragging skeletons from the Wayback Machine, I think you should all see Matt’s first website (read the reader letters – they are real and they are amazing).